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  1. trustshare
  2. For Buyers

For Buyers

Getting started

  • How do I checkout?
  • I did not receive my one time verification code
  • What do I need to do to verify?

Payments

  • When will funds arrive in the Escrow account?
  • When should I release the funds?
  • What methods of payment do you accept?
  • How do I release the money to the seller?
  • I've changed my mind about a transaction

Fees

  • Why do I pay fees?
  • What are the fees? And who pays them?

Disputes

  • I’m not happy with the product or service, how do I dispute a transaction?
  • What information do you need from me to be able to raise my dispute?
  • What happens when i've sent my documents?
  • What happens if we can't reach an agreement during the Negotiation Period?
  • What if I want to raise a dispute after funds have been released?
  • What if I'm not happy with the dispute outcome?
See all 9 articles

Verification

  • I'm struggling to verify
  • Why do I need to verify?
  • What types of ID do you accept?
  • Owned by another business?

Extra Documents

  • Why do you need a document from me?
  • Uploading an extra document
  • What selfie should I upload?
  • What is a shareholder document?
  • What is a proof of transaction document?
  • What is a Proof of Address document?
See all 9 articles
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