For Buyers

Getting started

• How do I checkout?
• I did not receive my one time verification code
• What do I need to do to verify?

Payments

• When will funds arrive in the Escrow account?
• When should I release the funds?
• What methods of payment do you accept?
• How do I release the money to the seller?
• I've changed my mind about a transaction

Fees

• Why do I pay fees?
• What are the fees? And who pays them?

Disputes

• I’m not happy with the product or service, how do I dispute a transaction?
• What information do you need from me to be able to raise my dispute?
• What happens when i've sent my documents?
• What happens if we can't reach an agreement during the Negotiation Period?
• What if I want to raise a dispute after funds have been released?
• What if I'm not happy with the dispute outcome?

See all 9 articles

Verification

• I'm struggling to verify
• Why do I need to verify?
• What types of ID do you accept?
• Owned by another business?

Extra Documents

• Why do you need a document from me?
• Uploading an extra document
• What selfie should I upload?
• What is a shareholder document?
• What is a proof of transaction document?
• What is a Proof of Address document?

See all 9 articles