Thanks for sending the documents over! We ask both parties to reach out to eachother to come to an agreement. If after 15 business days (3 weeks) parties have not agreed to a solution, our team will make a decision on the case and distribute funds accordingly. As your trusted third party, we may take up to an additional 15 business days to come to this decision. If a party does not send us any supporting evidence or responds to a dispute being raised, we will side with the party who has provided evidence.